SERVICES

Services

AlpMars S.A., is a company specialized in the development and distribution of personal light electric vehicles and accessories. We collaborate closely with our distributors and business partners on promoting the Hikerboy electric scooters across all European countries.

RELIABLE
EFFICIENT
PROFESSIONAL

Structured Supply Chain & Customer Oriented Service

From first negotiations to shipment organisations and after-sales services, we provide dedicated support to all our business partners every step of the way. Continuously reviewing and improving the quality of our services, we are determined to create a seamless process and build a trusted partnership with our customers.

World-class Logistics & Adequate Inventory

Partnered with top-notch logistic service providers in Amsterdam and Rotterdam with world-class infrastructures, we can deliver our products as quickly as 24 hours all over Europe. Meanwhile, our customers will be able to track or follow-up on deliveries anytime, anywhere.

Warranty Information

The related national policy of repair, replacement and return are implemented for all Hikerboy products; therefore, all products that meet the warranty conditions will be provided with free repair, replacement and return services. Warranty services are provided free of charge, except for postal and shipping costs.

Within seven days

Due to quality problems, once confirmed, you can apply for replacement or return.

Within fifteen days

Due to quality problems, once confirmed, you can apply for a return.

For other specific warranty conditions, please refer to the Warranty Reference.

Note: The following cases are not quality issues, thus not applicable to the warranty terms. Cost and repair fees might occur.

• Malfunction due to not following the operating instructions and precautions.
• The dysfunction caused by improper assembly or improper repairs by the user.
• Faults due to repairs not conducted by officially appointed service providers or defects due to modification or replacement of the original parts.
• Failure to proper replacement and maintenance in time due to wear and tear of consumables, resulting in malfunction or damage of other components.
• Leaking or blew-out tire due to puncture or impact of a foreign object.
• Damage caused by overloading or passing obstacles and performing extreme sports.
• Damage caused by force majeure (e.g., fire, earthquake, lightning strike, flood).
• Free warranty services are invalid for parts that are in regular use/natural wear.
• Water into the battery, when ridden in rain, is not covered by the warranty.

Warranty Reference

Motor

One-year warranty due to malfunction.

Multi-function dashboard

Two-year warranty due to display malfunction.

Controller

One-year warranty due to malfunction.

Charger

One-year warranty due to charging failure.

Upright lever

Two-year warranty due to breakage.

Pedal

Two-year warranty due to deformation and breakage.

Folding handle

Two-year warranty due to breakage.

Battery

One-year warranty due to charging failure.

Other accessories

N/A.

Note: The warranty does not cover damage caused by human factors. Free repair during the warranty period, excluding material cost and transportation cost.

Hikerboy reserves the final right of interpretation.